How to manage Retail & Hospitality Cleaning StaffTeam Management
3 MIN READ
Hospitality and Retail have two things in common. A huge variety in the range of premises you need to deal with, and a workforce that can be constantly changing.
This provides both opportunities and challenges when providing cleaning services to this industry. So it's essential that you get off your spreadsheets and word docs and embrace software solutions that can streamline the scheduling and management of not only the staff but your service delivery.
When cleaning a complex site you need to have solid training platform to start and track your team and their tasks.
Retail and Hospitality come in all shapes and sizes. From restaurant to café to hostel and 5-star resort. This variety provides a myriad of specific requirements your team need to deal with and conquer.
A tool to capture the specific tasks needed at each location and management of this is essential. It is also important for the safety of your team when working in various settings and with a wide range of tools and chemicals.
Cleaning commercial offices provides a more homogenous setting to clean. But hospitality and retail settings often introduce food preparation and public access areas. Both of which lead to the need for increased training and vigilance in adoption of processes that ensure the quality and safety of your team’s work is of a very high standard.
Delivering training that supports this quality is tough with distributed teams and remote supervision. Mobile workforce management tools should ensure management can upload training and coaching information to staff in the field. This should be done generally, by way of updates in procedures, but also specifically for activities that relate to a particular setting or a particular client.
We all know the challenge in our own business when teams change, this is doubled when dealing with industries where the staff also change frequently on the client side. The transient nature of the cleaning industry means that staff turnover can can be very expensive if you don't streamline that induction process and the time it takes for them to get up to speed.
Different Client Staff
When the staff your team engage with on-site are likely to change frequently. Being able to give the staff who engage your company, being the Facilities Manager or Ops Manager, that the work being done on the ground reflects what is needed every time is critical.
Software to track tasks completeness and creating a record is essential. Mobile workforce software typically captures what is needed, by whom and at what frequency which eliminates much of the risk around missing key tasks.
Changes in your Own Team
And when the changes in the team occur in your own business, having the information recorded to simply pass onto the new team members is gold. It speeds the time it takes to induct new staff to a particular location and ensures knowledge is transferred from prior staff to new. The real winner here is the customer, who should feel there is a continuity of service where their preferences are retained.
Getting service industry right every time
In service industries they live and die by getting their service right each and every time. The same can be expected of the cleaning services that maintain their service environments.
And in public spaces this does not just relate to cleanliness, it can quickly lead to safety and health assurances for staff and visitors. For service industry work be sure to have technology on your side that gives you and the client an assurance that work is being done as needed, every time.